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FAQs

Okayti Tea Frequently Asked Questions(FAQ)

Where are our teas procured from?

All of our teas come from Okayti, a 100% organic and single estate tea garden perched in the beautiful hills of Mirik, Darjeeling. We dispatch from our garden making sure that our customers get the best Darjeeling Single Estate Organic teas.

Why are our teas the best Darjeeling single estate organic teas?

We are the producer of the leaves which are processed in the factory within the premises of Okatyi tea estate and we indulge in purely organic practices in our estate. From manure to pesticides, everything is organically processed from natural elements such as neem leaves, flowers, etc. Most significantly, Okayti is perched in a location that receives the right amount of sunlight and rain, these factors contribute to making our tea exceptionally distinct and inarguably the best Darjeeling single estate tea.

How do we ensure the freshness of our teas?

Firstly, we try to dispatch teas as soon as they are ready. Secondly, we store our teas in food-grade foil packaging within a moisture-free environment, tightly tucked in airtight containers and away from heat.

What is the shelf life of our teas?

If kept in an ideal condition, our teas can last for 2 years and more. All it needs to be is away from heat, strong aromas and in an airtight container.

Why choose our teas?

Teas are delicate and it loses their essential characters in a longer travel time. We are the producers, manufacturer, and distributors of our teas, there are no middlemen involved which makes it possible to dispatch fresh teas directly from the garden to our customers. In other words, ours are the freshest of teas you will ever get to taste.

What is the shelf life of our teas?

If kept in an ideal condition, our teas can last for 2 years and more. All it needs to be is away from heat, strong aromas and in an airtight container.

What type of teas do we make?

We make the best Darjeeling single estate organic teas that include orthodox style black teas, green teas, white teas, white peony, bai-mu-dan, yellow tea and perfectly aged oolong teas.

How to take care of our teas?

Safe keeping is very important when it comes to tea. The hygroscopic character of teas makes them vulnerable to moisture. It is always suggested to keep the teas in an airtight container away from heat and any strong aromas.

Is our tea good for your health?

Tea has been consumed for centuries and the earliest known texts on tea elaborately talk about the health benefits that this beverage entails. Based on recent studies on the nutritional aspects, tea is said to be the richest source of antioxidants and polyphenols specifically epigallocatechin gallate (EGCG), catechins, theaflavins, tannins, and flavonoids that are known to have anti-inflammatory and analgesic health benefits. Besides, a warm cup of tea instantly calms the senses while also taking care of common infections such as cold, flu and regular muscle cramps.

What are the types of tea plants and which type do we use to make our teas?

The scientific name of the tea plant is Camellia Sinensis, and there are more than 300 varieties of the plant out of which only two are used for cultivation, the China plant and Assam Plant. Darjeeling single estate organic teas are made exclusively from the China variety and clonal plants. 85% of our plantation consists of China variety while 6% is young clonal and 9% is Assam hybrid.

What are the shipping charges?

Domestic shipping for orders above INR 500 is free and international shipping charges will vary as per the content of the order and the destination country.

How can I return my orders?

If we have processed your order already you can cancel it by reaching us at care@okayti.com

How can I order teas in bulk?

When you are logged in and you add products to the shopping cart, you have the ability to send offer requests to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

How can I track my order?

We will send you the tracking code of the shipment as soon as the parcel has been dispatched.

How to create my account?

Go to the accounts page and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

How to make changes to my account?

You can easily change all your information on your account. Go to the login page and log in, then click “my account” and “edit”. Here you can change all your contact information.

Are my credential secured?

Our web store is secured with SSL certificate. This means that your information is encrypted and it will not be available for third parties.